Privacy policy

What Personal Data We Collect

1. Data You Provide：When you use our products and services or interact with us in other ways, such as creating an account, contacting us, participating in online surveys, using our online help, or online chat tools, we collect the personal data you provide.
2. Data Related to Payments: If you make a purchase, we collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information, as well as other account and authentication information, and billing, shipping, and contact details.
3. Data Related to Your Use of Our Services and Products: When you visit our website, we may collect data about the type of device you use, the unique identifiers of the device, the IP address of the device, your operating system, the type of internet browser you use, usage information, diagnostic information, and data related to or associated with the location of the computer, phone, or other device from which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine the approximate location of the device, in order to improve our products and services.

How We Use Your Personal Data

1. Purchase and delivery of products and services. We use your personal information to accept and process orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
2. Provision, troubleshooting, and improvement. We use your personal information to provide features, analyze performance, fix errors, and improve the availability and effectiveness of our products and services.
3. Recommendations and personalization. We use your personal information to recommend features, products, and services that may interest you, identify your preferences, and personalize your experience with Mypets4ever.
4. Compliance with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.
5. Communication with you. We use your personal information to communicate with you about Mypets4ever products and services through different channels (such as by phone, email, chat).
6. Advertising. We use your personal information to display advertisements for features, products, and services based on interests. To deliver interest-based ads to you, we use information about your interactions with Mypets4ever websites, content, products, or services. We do not use personal identity information such as name or email address to deliver interest-based ads. Like the advertising industry, we use cookies, pixels, and other technologies (collectively referred to as "Cookies"), which enable us to measure the effectiveness of interest-based ads shown to you by measuring clicks or views, and provide you with more useful and relevant ads. For example, if we know which ads your browser will display, we can be careful not to repeatedly display the same ads.
7. Fraud prevention and credit risk. We process personal information to prevent and detect fraudulent and abusive behavior, and to protect the safety of our customers, Mypets4ever, and others. We may also use scoring methods to assess and manage credit risks.
8. Purposes related to our communication with you. We may also ask for your consent to process your personal information for a specific purpose that we communicate with you.When you consent to our processing of your personal information for specific purposes, you may withdraw your consent at any time, and we will stop processing your data for that purpose.

How We Protect Your Personal Data

1. Our website regularly scans for security vulnerabilities and known vulnerabilities to make your access to our website as secure as possible.
2. Your personal information is behind secure networks and accessible only by a limited number of people with special access rights to such systems, who are required to keep the information confidential. In addition, all sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology.
3. When users place orders, enter, submit, or access their information, we implement a variety of security measures to maintain the security of your personal information.
4. All transactions are processed through gateway providers and are not stored or processed on our servers.

How Long We Retain Your Personal Data

Email Address

Cookie Policy

1. Mypets4ever places small packets of data (known as cookies) on customers' computers and mobile devices.
2. This is a standard practice followed by all online businesses. Cookies are an integral part of helping Mypets4ever provide a high-quality online shopping experience for all customers.
3. With cookies enabled, Mypets4ever can identify the purchasing and browsing behavior of all customers. By browsing Mypets4ever, customers agree to have cookies placed on their computers.
4. Customers may disable cookies from their browsers if they wish.

Disclosure of Personal Data

Service Providers

Corporate Affiliates and Business Transactions

Legal Compliance and Security

1. We may need to disclose personal data in response to lawful requests, legal processes, litigation, and/or requests from public and governmental authorities within or outside your country of residence or jurisdiction. We may also disclose personal data if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
2. We may also disclose personal data if we sincerely determine that disclosure is reasonably necessary to protect our rights and seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Legal Basis for The Processing of Personal Data of Residents in the European Economic Area

Your Rights

1. We take reasonable measures to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete personal data we have collected. You also have the right to restrict or object to further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may file a complaint with the supervisory data protection authority regarding the processing of personal data.
2. To protect the privacy and security of your personal data, we may ask you to provide data to verify your identity and access rights to such data, as well as to search and provide you with personal data we maintain. In certain cases, applicable laws or regulations allow or require us to refuse to provide or delete some or all of the personal data we maintain.
3. You may contact us to exercise your rights. We will respond to your requests within a reasonable time, and in any case, within 30 days.

California Privacy Rights

1. Your Information, Sources, and Purposes: Please refer to the section titled "What Personal Data We Collect" above for information about the personal information we may collect about you (or collected in the past 12 months) and the sources of such information (such as directly from you and your device or through certain third parties). These sections also describe the purposes for which we may use or have used such information.
   If we actually know the age of minors under 16 years old, we will not sell the personal information of that minor without affirmative authorization.
2. Sharing Your Information: We may have shared your personal information with certain categories of third parties
3. Sale of Your Information: We have not sold personal information for monetary compensation. As described in the section titled "Cookies Policy," we may allow certain third parties (such as certain advertising partners) to collect your personal information through automated technologies on our platform to provide you with content and advertisements that may interest you. You have the right to opt-out of the disclosure of your information, as described in the section titled "Cookie Policy."
4. Your Rights: Except for certain exceptions provided by applicable law, you may have certain choices about how we use and disclose your personal information, as described below:
5. Access: You have the right to request that we disclose to you, twice within a 12-month period, the personal information we have collected about you in the past 12 months and the details about how we collected, used, disclosed, and sold (if any) such information.
6. Deletion: You have the right to request that we delete certain personal information we have collected from you.
7. Opt-Out of Sale: You have the right to opt-out of the use of certain Cookies, as described in the section titled "Cookie Policy."
8. Verification of Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to personal information or complying with your request. Additionally, if you request us to provide specific personal information to you, we will ask you to sign a declaration stating that you are the consumer whose personal information is the subject of the request, otherwise, you may be subject to perjury penalties. If you designate an authorized agent to make access, deletion, or opt-out of sale requests on your behalf, (a) we may require you to provide written permission to the authorized agent, and (b) for access and deletion requests, we may require you to directly verify your identity with us.
9. Non-Discrimination: If you choose to exercise any rights provided by the CCPA, you have the right not to receive discriminatory treatment from us. Upon request, this section may be provided in other formats by contacting us through the section titled "How to Contact Us."

Third-Party Websites and Services

1. Our websites, products, and services may contain links to third-party websites, products, and services, or the ability to access third-party websites, products, and services.
2. We are not responsible for the privacy practices adopted by these third parties or the information or content contained in their products and services. This Privacy Policy applies only to data collected through our products and services. We encourage you to read their privacy policies before continuing to use any third-party website, product, or service.

Data Security, Integrity, and Retention

1. We use reasonable technical, managerial, and physical security measures designed to help protect and prevent unauthorized access to your data and to correctly use the data we collect. For example, access to your personal data is limited to our employees, contractors, and agents who need such data to fulfill their assigned job responsibilities.
2. Please take precautions to prevent unauthorized access to your Mypets4ever products, account credentials, and computers or other devices. If you believe the security of your account or personal data is compromised, please contact us immediately. Please note that despite our best efforts, no security system is impenetrable. If there is a security breach, we will notify you and the relevant authorities if required by law.
3. Unless a longer retention period is required or permitted by law, we will retain your personal data until it is no longer necessary to achieve the purposes outlined in this Privacy Policy.

Children

Global Data Transfers, Storage, and Processing

Global Data Transfers, Storage, and Processing

1. If you have any concerns about Mypets4ever's privacy practices or wish to contact one of our data controllers, please contact us and provide a detailed description, and we will endeavor to resolve the issue for you.
2. Our business is constantly evolving, and so is our Privacy Policy. You should check our website frequently for the most recent changes. Unless otherwise stated, our current Privacy Policy applies to all information about you and your accounts we have. However, we stand by our commitments and will never make significant changes to the information collected from past customers without the affected customer's consent.

How to Contact Us