Refund policy

Custom products can be fully refunded before the image is uploaded. We will process your refund request within 1-2 business days, and please allow 3-5 business days for bank processing time. If you haven't received your refund, check with your bank or credit card company first, as it might take 3-5 business days to be issued. If you've done this and still have issues, contact us at [email protected].

Due to the nature of custom products, the initial payment is non-refundable once the order is in production, including all types of felted wool and related custom items. Shipping costs, duties/taxes, and expedited fees are non-refundable.

We aim to bring your pet’s personality to life! If Mypets4ever doesn’t fully capture your pet’s unique charm, we offer free modifications to perfect every detail! Almost everything can be adjusted, including fur color, nose width, eye or nose placement, chest thickness, etc. If your product arrives incorrect or damaged, we offer free exchanges. Contact our customer team with a product photo within 30 days of receipt at [email protected] to arrange an exchange. If a return is needed, we will send you a prepaid return shipping label.

Accepting modifications means you agree to our refund policy and the order is no longer eligible for a refund.

All shipments are trackable. For specific shipping issues, contact the carrier. If your order hasn’t arrived within 30 days after shipping, contact our customer team at [email protected] for exchange assistance. If your package is marked as delivered but you haven’t received it, we will attempt delivery within 10 days of the marked "delivered" date due to high shipping volumes and possible tracking issues. If it still hasn’t arrived after 10 days, contact us for further help. For packages marked as delivered, we offer one-time free replacement upon receiving a lost package claim number from the carrier, but no refund.

The delivery carrier may contact you via the phone number provided in the order for delivery issues. The carrier will attempt delivery twice before returning the order to us. If returned, we will confirm with you and reship the order at your expense.

All submitted photos are carefully reviewed to ensure product quality. If the photos do not ensure quality, we will contact you through messages and email. Production will not start until we receive more suitable photos.

Discounts must be applied at the time of purchase, we cannot apply discounts to orders that have already been placed.